Effective Date: 2/11/2024

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Welcome to The Skin and Nail Story website. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree, please do not use our website or services.

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1. General Terms

• These Terms and Conditions apply to all visitors, users, and others who access or use our website and services.

• By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

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2. Services Provided

• The Skin and Nail Story offers beauty, skincare, and wellness services, including facials, massages, manicures, pedicures, and other specialized treatments.

• Services are subject to change, and we reserve the right to modify, suspend, or discontinue any service without prior notice.

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3. Bookings and Appointments

• Appointments can be booked via our website through the Timely platform.

• Accurate, current, and complete information must be provided during booking.

• All appointments are subject to availability, and we reserve the right to cancel or reschedule as needed.

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4. Pricing and Payments

• Service prices are listed on our website and may change without notice. Confirmed bookings retain the agreed-upon price.

• Payment is due at the time of service. We accept cash, major credit/debit cards, and online payments through Timely.

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5. Cancellations and Rescheduling

• A 24-hour notice is required for cancellations or rescheduling. Late cancellations may incur a cancellation fee.

• No-shows may also incur a fee. Repeated no-shows may result in a restriction on future bookings.

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6. Refunds and Returns

• Due to the nature of our services, refunds are typically not offered. Contact us immediately if there are any concerns about your service.

• Unopened, unused products may be returned within 14 days with a valid receipt.

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7. Gift Cards

• Gift cards are available for purchase both in-store and online and are valid for a specified period.

• They are non-refundable, non-transferable, and cannot be exchanged for cash.

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8. Health and Safety

• Please disclose any allergies, medical conditions, or skin sensitivities before treatment.

• We reserve the right to refuse service if a treatment could cause harm based on disclosed information or visible symptoms.

• All equipment and tools are sanitized following strict health standards.

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9. Privacy and Data Use

• Please refer to our Privacy Policy for details on data collection, usage, and protection.

• By using our website and services, you consent to our data practices as outlined in our Privacy Policy.

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10. Intellectual Property

• All content on this website is owned by The Skin and Nail Story and is protected by copyright laws. Unauthorized use of website content is prohibited.

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11. Limitation of Liability

• The Skin and Nail Story is not liable for any direct, indirect, or incidental damages resulting from the use of our website or services.

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12. Indemnification

• You agree to indemnify and hold The Skin and Nail Story harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

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13. Changes to Terms and Conditions

• These Terms and Conditions may be updated from time to time. Changes will be posted here.

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14. Governing Law

• These Terms and Conditions are governed by the laws of New Zealand.

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15. Contact Us

If you have any questions, please contact us at: The Skin and Nail Story
Address: 7c Hurstmere Road, Takapuna, Auckland 0622
Phone: 022 407 3126
Email: skinandnailstory@gmail.com