Effective Date: 2/11/2024

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At The Skin and Nail Story, we are committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (skinandnailstory.nz) or interact with our services at our location in Takapuna, Auckland.

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1. Information We Collect

We collect the following types of information to ensure we provide the best possible service to our clients:

• Personal Information: This includes your name, email address, phone number, and any other personal information you provide when booking an appointment or making inquiries.

• Service Information: Details of the services you book with us, including any specific preferences or requests.

• Payment Information: Payment information is processed securely through third-party providers. We do not store credit card details on our systems.

• Technical Information: When you visit our website, we may automatically collect information such as your IP address, browser type, device information, and browsing behavior. This helps us understand website usage and improve our online presence.

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2. How We Use Your Information

We use your information to:

• Process and manage your bookings through our online booking provider (Timely).

• Communicate with you regarding appointments, inquiries, and any services you may be interested in.

• Improve our services, personalize your experience, and provide relevant offers and updates.

• Conduct analytics and improve our website and customer experience through aggregated data.

• Comply with legal obligations and protect our rights.

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3. Booking and Payment Processing

We use Timely as our booking platform. By booking an appointment, you agree to Timely's Privacy Policy as well, which outlines how your data is managed through their platform. Timely securely processes and retains your booking information, which may include personal and contact information.

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4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example, booking records may be retained for customer service purposes and tax compliance.

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5. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and collect information about how our website is used. Cookies are small files stored on your device that help us remember your preferences, optimize website performance, and provide relevant content.

• Essential Cookies: These cookies are necessary for the functioning of our website.

• Analytics Cookies: We use Google Analytics to collect and analyze information about our website traffic, enabling us to improve user experience.

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You may adjust your browser settings to refuse cookies, although this may affect the functionality of certain features on our site.

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6. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties unless necessary to provide services, comply with the law, or protect our rights. We may share limited information with service providers, such as Timely, for booking purposes, and Google Analytics for website performance tracking.

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7. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to safeguard your data.

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8. Your Rights

As a client of The Skin and Nail Story, you have the right to:

• Access: Request access to the personal information we hold about you.

• Rectification: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Objection: Object to our processing of your data for direct marketing purposes.

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To exercise any of these rights, please contact us at skinandnailstory@gmail.com or call us at 022 407 3126. We may require verification of your identity before proceeding with your request.

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9. Third-Party Links

Our website may include links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of each website you visit.

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10. Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date at the top of this policy will be revised accordingly.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:

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The Skin and Nail Story
Address: 7c Hurstmere Road, Takapuna, Auckland 0622
Email: skinandnailstory@gmail.com
Phone: 022 407 3126

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Thank you for trusting The Skin and Nail Story with your personal information. We are committed to respecting your privacy and providing a safe and enjoyable experience with every visit.